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Special consideration must be taken into account when upgrading to the latest firmware.If the Cisco Unified IP phone is currently running firmware earlier than 6.0(2) on and you want to upgrade to 8.x(x), you must first install an intervening 7.0(x) load to prevent upgrade failure.I cannot begin to stress how picky these phones are with their configuration files.If you are making changes and rebooting the phone and your changes do not seem to be taking effect, go to Settings, Status, Status Messages to get a list of errors that the phone is encountering.Cisco IP phone SCCP firmware files version 9.2., 7965 & 7975 IP phones (latest version at the time of writing this article) are available at our Cisco IP Phone & ATA Firmware Download section. When performing the factory reset procedure we are about to describe it is important to keep in mind that the IP phone will lose all configuration files and phone application.This means that it is necessary to have Call Manager or Call Manager Express setup so that the IP phone will be able to receive the new information (phone application and configuration) after the reset procedure is complete, because it is likely the IP phone will not be usable until this information is loaded.Lines 184 – 209 repeat the same information to add another active line key, you can continue adding sections like this for all eight line keys.
Assuming you can get the correct firmware copied to your tftp server, and your DHCP server is serving out Option 66 to tell the phones where to look for its config files (yes, these are mandatory requirements), then we can get into how to actually configure the phones themselves.This preparation also happens to be the procedure for upgrading a Cisco IP phone firmware.Upgrading your Cisco IP phone firmware is a very simple process.Next, the firmware must be uploaded and unpacked on our CME router.
For this, we’ll need a TFTP server running on a workstation, plus access to the CME router.
Using the included files as a guide, we need to edit the following lines: This value is the number to dial to access the voicemail system.